Frequently Asked Questions
**RESALE: **If you're trying to make as much money as possible on your clothes, you have time to sell/donate them yourself, or you want your unsellable clothes returned, then StitchBack is not the right service for you. You should sell your clothes yourself at a consignment/resale store.
FQ: Will you pick up my items anywhere in Richmond?
A: We pick up within 20 miles of Carytown (23221). You can check here to see if you are in our pick-up area.
FQ: I live/work near Carytown. Can I drop off my bags?
A: YES. Email us at info@stitchback.com to coordinate.
FQ: Do you charge a fee for your service?
A: YES. Our fee covers mailing you our clean-out kit (via USPS), picking up your bag(s) at your home or office, and processing your items.
FQ: Can I use my own bags?
NO. For liability reasons, we only accept items packed in StitchBack clean-out bags. Items provided in otherbags/containers will be left behind.
**FQ: Can I get my items back? **
A: NO. Since we start processing your bags immediately, we have no way of collecting and returning your items once they are sorted for sale and donation. If you want your items back, we recommend working directly with a resale/consignment shop.
If you have a strong emotional attachment to an item and are not 100% ready to part with it, please do NOT add it to your clean-out bag.****
FQ: What brands and styles sell? Do you accept special occasion items such as prom dresses, bridesmaids' gowns, etc?
**A: **We take all clothes, all seasons. Keep in mind, however, our resale partners are very selective. Top contemporary brands, current trends and select vintage clothes in excellent condition sell the best. Sellable clothes must be clean/freshly laundered and free of spots, stains, holes and odors. Click here for best-selling brands.
Items that typically don't sell in our resale partner stores and are purchased at a bulk price for a thrift setting or DONATED: Mature/business clothes and all suits. Adult special occasion clothes. Sports wear (cleats, dance, team uniforms). Youth sizes 16+ We also are extremely selective with: swimwear, jewelry and accessories.
FQ: Can you sell my luxury/designer goods?
**A: ABSOLUTELY! **We offer white-glove service for luxe goods and only partner with RVA's most trusted shops to ensure a risk-free experience. We do not sell items that cannot be authenticated. Please include dustbag and proof of authenticity/receipt. Our goal is to make you as much money as possible, so please email us for a personal consultation.
FQ: I have items that don't meet your selling criteria. Will you take them anyway?
YES. Hopefully we can sell them, but if not, you can feel good knowing they will be purchased in bulk to support local nonprofits or donated to textile businesses for reuse. We'll email you a tax-deductible receipt for all donations.
FQ: Will you take clothes that are out of season?
YES. We take all seasons.
What is your pricing and payment process?
FQ: How do I get paid?
A: We only pay via PayPal. You are sent confirmation and payment details within 30 days of pickup to the email provided when you schedule a pickup. StitchBack cannot be held responsible for payment delays due to incorrect contact information.
FQ: How are prices determined?
A: Our trusted intake team has more than 13 years of experience. We work closely with local resale and consignment shops to price each piece competitively based on brand, style, season and condition. Prices are non-negotiable.
Your payout is the percentage of the price we give each item that can be sold secondhand. Working with our resale/consignment partners, we determine the price based on brand, style, season and condition. Designer and luxury goods are sold on consignment for up to 50% when your items sell.
- 30%=Resale=payment within 30 days
- 50%=Consignment=payment at the end of the month the item sells
Please contact PayPal directly (paypal.com) to set up an account.
FQ: What is the difference between resale and consignment?
A: RESALE shops buy your clothes on the spot and assume 100% of the risk that your items will sell. Thus, you receive a lower payout but you get paid immediately.
CONSIGNMENT shops pay you when your items sell, sharing the risk and paying you a higher percentage when/if your items sell.
FQ: I haven't received my payout. What should I do?
A: If you haven't received an email and payment within 30 days of your pick-up date, please contact us at info@stitchback.com. StitchBack cannot be held responsible for payment delays due to incorrect contact information. Payouts not claimed within 365 days from your pickup date will be forfeited and donated to a local nonprofit selected by StitchBack.
Where do my unsellable items go?
FQ: What happens to my items you can’t sell?
A: Items deemed unsellable are donated or recycled to support our nonprofit partners or to textile recyclers who repurpose them to keep them out of landfills. They cannot be reclaimed and returned.
FQ: Can I get a tax-deductible receipt regardless of my bag’s value?
A: Yes. Once we process your bag, we will email you an itemized list and tax-deductible receipt. (Please be sure the email you provide when you schedule your pickup is correct. We cannot be held responsible for unclaimed payouts due to incorrect contact information.)
FQ: Do you collect and donate items other than clothes, shoes, handbags and accessories?
No. We only accept wearable textiles.